Question 1

Q - The Occasional Helper role

Accepted Answer

I have some parents as OH because they came to a camp. Those are now "Non Member - Needs dislosure". That's all good.

I have some volunteers as OH because they didn't want to make the promise, wear the uniform or do the training. They do come to session every week. They are definitely part of the "section team". What do I do with these people in the new system?

I'd like them to be "Non Member" and part of the Section Team. But the system only allows Team Leader and Team Member in the Section Team.

I can't add a "Helper" team at section level.
Am I best off leaving these volunteers as "Non-Member" in the group "Helper" team? (messy because i have potentially hundreds of parents in that team)

Do I have to push all volunteers to be "Team Member" now? With the training requirements that's a hard sell.

Do "Team Members" need to make the promise and wear the uniform?

A - There's a big different between helpers and team members. There's a page at https://www.scouts.org.uk/volunteers/running-things-locally/local-teams/team-members-and-helpers (https://www.scouts.org.uk/volunteers/running-things-locally/local-teams/team-members-and-helpers)

If we've got people coming along to section meetings regularly and they don't want to do some basic introductory learning, as a parent I wouldn't be happy. Making sure our people have some basic training in stuff is an important safeguard, and we should be proud of it.

Question 2

What improvements are already planned or have already been made for the new member management system?

Accepted Answer

It is already understood that there are some updates that would support the use of the system and some of these have already been implemented, with more to come based on early adopters and new users, as well as ongoing testing.

See the link here for more information.
https://www.scouts.org.uk/volunteers/volunteer-experience/support/upcoming-improvements (https://www.scouts.org.uk/volunteers/volunteer-experience/support/upcoming-improvements)

Question 3

Why can't I see all of my groups/sections when assigning a new role to a member?

Accepted Answer

The team have now identified an bug which they're looking to fix urgently. In the meantime, please take the following steps which should then allow you to see the missing teams.

Start by signing in to www.scouts.org.uk

On your welcome page:
1. Click ‘My membership’.

On the left-hand side menu (if you’re using a phone, click the menu button on the top right):
2. Click 'Teams'.
3. Click 'My Units'
4. Click on the relevant 'Unit' under 'Unit Name'

On the left-hand side menu (if you're using a phone, click on the menu button on the top right):

5. Click 'Teams' under the Unit Name 
6. Click on the Team the volunteer would be in (usually Helpers if they're in a Holding role)
7. Find the volunteer and click 'Select', under 'Actions'.
8. Click 'Assign role' or 'Assign Accreditations' from the dropdown menu.

Question 4

Where can I find guides to help me with the new digital member management system?

Accepted Answer

The link below will take you to the Digital Tool Guides.

https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides (https://www.scouts.org.uk/volunteers/volunteer-experience/digital-tool-guides)

Question 5

If a Group Lead Volunteer wants additional people to have the same system access and permissions as they do to share the work (eg what was the DGSL), what can they do about it?

Accepted Answer

There are some tasks that only Group Lead Volunteers can do – if these are being shared, the best solution could be to have multiple Group Lead Volunteers to share the tasks out. Otherwise, Group Leadership Team Members would be the next-best solution, however, they won’t have all the same permissions as the Lead Volunteer.

Sub-team Leader roles will have the same permissions as Team Members, as well as being able to manage people in their sub-team.

Question 6

Which roles will be able to process Disclosures after the Transformation ?

Accepted Answer

The task of processing Disclosures can be done by all Lead Volunteers, all Team Leaders, all Chairs and any member of 14-24 Teams, Leadership Teams, Support Teams and Volunteering Development Teams as default. Additionally, the task can be shared as a Volunteer Development Support accreditation with any full member.

More detailed information on the Volunteering Development Team Accreditations can be located here - https://www.scouts.org.uk/volunteers/volunteer-experience/volunteering-together/how-volunteers-work-in-teams/accreditations/volunteering-development-team-accreditations/ (https://www.scouts.org.uk/volunteers/volunteer-experience/volunteering-together/how-volunteers-work-in-teams/accreditations/volunteering-development-team-accreditations/)

Transformation
Frequently Asked Questions

HQ have a great page with some good guides. Please check here first

Transformation Frequently Asked Questions

HQ have a great page with some good guides. Please check here first

Transformation
Frequently Asked Questions